Vodafone UK
Vodafone UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vodafone UK has 1.9 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Vodafone UK to a friend or colleague.
- Rating Distribution
Pros: Cheap deals, Cheap fibre, Even though i only have one.
Cons: Poor service, All, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vodafone UK has 1.9 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Vodafone UK to a friend or colleague.
- Rating Distribution
Pros: Cheap deals, Cheap fibre, Even though i only have one.
Cons: Poor service, All, Bad customer service.80% of users think that Vodafone UK should improve its Customer Service.
80% of users say that they won't use Vodafone UK in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't.", "Never", "Zero", "Don’t use Vodafone", "Dunno tbh".
Most users ask Vodafone UK for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Good customer service
I finished my contract and personal on phone explain me all contract finishing detail.so she explian my all leaving terms and conditions.yes
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Verified Reviewer | Bucharest, BucharestActive account
Please find the attached payment and invoice. Could you activate my phone, please?
Thank you. I am waiting for my account to be activated.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Harrow, EnglandVoucher
I activated my 40 £ Vocher but did not give my 40£ bondol I'm still waiting. I have called and made me waiting for long time. I want what I paid for.
User's recommendation: Don't....
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Verified Reviewer | York, EnglandSo much hassle
It's made so hard to speak to a person,It could be so much easier, especially more though needs to think about the pensioners who are not IT savy
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Verified Reviewer | Newbury, EnglandPhone still not available
Ordered a new phone and they told me it would take a maximum of 2-3 weeks, but it has been more than 3 weeks and they still say they can do nothing!
User's recommendation: Never
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Verified Reviewer | Albacete, AlbaceteI am in Spain for 7 days and no connection wih uk on p a y g plan
Paid for vodafone extra but does not work vodafone will obviously need to have answers otherwise putting this out so othrt persons can see awful treatment
User's recommendation: Zero
Cannot speak to a human
I need to change my phone contract, I dial the number given but thid]s automatically puts me through to my agent who no longer uses Vodafone and they do not respond to letters.
User's recommendation: Don’t use Vodafone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORST customer support of all time
I can't believe how horribly they've treated me over the past 6 months. I had to move and they initially said I couldn't get set up for a month, so I delayed the move a month. Well, then they delay it another 3 months! I call and call and call. Every time I'm treated like trash. After over a month of fighting with them, still no help. I end up having to go 2 weeks at my flat with no service at all because of this. Eventually, they give me a *** mobile device with spotty service that cripples my work, for 3 months. So I limp along on next to nothing for 3 months. Then the service cuts out entirely. I call and call and call. Same horrible nightmare all over again.
Their CS is in India somewhere, and not a single person there is Fluent in English. They will literally start talking to you in their native language, as if that helps. I have to repeat myself over and over and over again for every single thing. They're rude. They're lazy, and won't do their jobs. They flat-out lie to get out of doing anything. They have 2 songs on their hold music, and you're on hold for literally hours at a time (4 just today) I don't mind them using Glass Animals Youth, because it's a horrible song to begin with, but the other song is Now and Then by The Beatles, and now I can't stand it because it gives me flashbacks to the nightmare that is Vodafone CS. Seriously. They literally managed to torture me into hating a Beatles song. I'm pretty sure I should be able to press charges at this point for inhumane psychological torture. This is Clockwork Orange level sick.
They keep telling me (a person who they know is disabled) to go to a Vodafone store so they don't have to deal with me. It's so bad that I actually did arrange to get transported to a store once. Guess what? "There's nothing we can do here."
I can't wait to go with another provider. Vodaphone is the absolute worst CS I have ever been forced to deal with in my entire life.
- Cheap fibre
- Customer support is the worst
Preferred solution: I want an internet connection, but since they're not doing that for me, I'd like an apology and financial compensation for the psychological torture they've put me through and the serious damage to my career/work they've done with lack of service.
User's recommendation: AVOID VODAFONE LIKE THE PLAGUE THEY ARE!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leicester, LeicesterLost phone
l lost my sun yesterday in unknown place with
His friends going tu the movie at mc Donalds
And then returning home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse than useless -avoid!!!
I took an 18 month broadband contract with Vodafone July 2018. 3 months later after countless calls to Vodafone, 3 OpenReach engineer visits & a booster later, I could not get a working service in my property and I advised I had to leave due to non-working service.
I was charged an early termination fee of £215 which I tried to dispute but to no avail.
This amount later defaulted and sold to Lowell July 2019, despite my account being closed with Vodafone Sept 2018.
I paid this debt in full by November 2021, however to this day (5th May 2024) the £215 is still in arreers with Vodafone. Im not happy this amount is still under my name with Vodafone despite being paid nearly 3.5 years ago!
I do not believe I was in the wrong to leave Vodafone, I gave them ample opportunities over 3 months -I work from home so need a working internet connection, I wanted them to implement a service but OpenReach advised the signal just would not reach my house - I never had an issue with any other provider. Why should I be expected to pay for a service I cannot receive?!
As you will be wondering, why has this taken so long.. This is topped off with bringing proof of Lowell's payment confirmation into the nearest Vodafone store 30mins away, dozens of calls to Vodafone this year alone (easy 1hr+ each time), being passed from pillar to post between Vodafone & Lowell because "it is not up to us to contact them, they must contact us", Vodafone cannot help by phone, advised I can send a screenshot via chat to TOBi online, "you need to go instore", go instore and told "you need to phone" yada yada...
circling round & round & round, re-explaining my situation to each person, getting cut off calls & needing to phone back, rinse, repeat. Asking for an email is completely absurd, then round & round I go again.
- Bad customer service
- Useless
- No communication
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Singapore, SingaporeSince last Wednesday
Ive been trying to get my upgraded phone from what can honestly only be a bunch of sadistic satirists in some form of living art piece. My brain just goes ohhhh ffs.. when I try piecing together the series of frankly ridiculous incidents that lead me to this point - almost a week later still plugging awaylol
User's recommendation: Dunno tbh
About a Scam points reward message
I received the second scam message supposedly from Vodafone, so I called Vodafone to check it in fact was send by one of their "other" numbers.
User's recommendation: Call Vodafone's if you receive one of these messages
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Verified ReviewerNot happy with Vodafone service
I have just had my phone contract with Vodafone for 1weak and I cant access the internet.
Each time I try I receive the following msg
(Wireless contact on the t/v found,
Cable connection failed)
I have never had this problem with any other company and Im very frustrated with Vodafone service
Preferred solution: Deliver product or service ordered
Total lack of customer service by that department
Phoned this morning and could not understand the agent because of talkback on the companies phone system. Then in their chatline being asked twice for code being sent and passed from pillar to post.
After an hour I gave instructions to cancel my contract for a mobile hotspot as I had other people entering the house I needed to deal with. I received an email that they had not done anything but it was contrary to what the shop I was in checking on it that the notice had been given.
I was told that the hotspot ending 127 had been cancelled on the 5th July. Sad as it is Vodafone need to improve their customer service not wasting time by putting everyone through different departments in the hope people will be forced to change their minds.
User's recommendation: While the shops give good service their customer service department does not and only wants more money out of customers
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Verified Reviewer | Birmingham, EnglandResolved: Missing payment
I have bought a mobile phone plus sim cart since long time the Vodafone company they didn't take the money from my bank account since long time i used to pay every month and now they stop to take the money I don't know why
User's recommendation: I want to pay my bill
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Verified Reviewer | Leeds, LeedsBroken equipment
Very friendly and helpful very quick job and was very nice guy we are very happy with the work and very happy kids now WiFi is back on
User's recommendation: Would highly recommend
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