Vodafone UK

I can't believe how horribly they've treated me over the past 6 months. I had to move and they initially said I couldn't get set up for a month, so I delayed the move a month. Well, then they delay it another 3 months! I call and call and call. Every time I'm treated like trash. After over a month of fighting with them, still no help. I end up having to go 2 weeks at my flat with no service at all because of this. Eventually, they give me a *** mobile device with spotty service that cripples my work, for 3 months. So I limp along on next to nothing for 3 months. Then the service cuts out entirely. I call and call and call. Same horrible nightmare all over again.

Their CS is in India somewhere, and not a single person there is Fluent in English. They will literally start talking to you in their native language, as if that helps. I have to repeat myself over and over and over again for every single thing. They're rude. They're lazy, and won't do their jobs. They flat-out lie to get out of doing anything. They have 2 songs on their hold music, and you're on hold for literally hours at a time (4 just today) I don't mind them using Glass Animals Youth, because it's a horrible song to begin with, but the other song is Now and Then by The Beatles, and now I can't stand it because it gives me flashbacks to the nightmare that is Vodafone CS. Seriously. They literally managed to torture me into hating a Beatles song. I'm pretty sure I should be able to press charges at this point for inhumane psychological torture. This is Clockwork Orange level sick.

They keep telling me (a person who they know is disabled) to go to a Vodafone store so they don't have to deal with me. It's so bad that I actually did arrange to get transported to a store once. Guess what? "There's nothing we can do here."

I can't wait to go with another provider. Vodaphone is the absolute worst CS I have ever been forced to deal with in my entire life.

I took an 18 month broadband contract with Vodafone July 2018. 3 months later after countless calls to Vodafone, 3 OpenReach engineer visits & a booster later, I could not get a working service in my property and I advised I had to leave due to non-working service.

I was charged an early termination fee of £215 which I tried to dispute but to no avail.

This amount later defaulted and sold to Lowell July 2019, despite my account being closed with Vodafone Sept 2018.

I paid this debt in full by November 2021, however to this day (5th May 2024) the £215 is still in arreers with Vodafone. Im not happy this amount is still under my name with Vodafone despite being paid nearly 3.5 years ago!

I do not believe I was in the wrong to leave Vodafone, I gave them ample opportunities over 3 months -I work from home so need a working internet connection, I wanted them to implement a service but OpenReach advised the signal just would not reach my house - I never had an issue with any other provider. Why should I be expected to pay for a service I cannot receive?!

As you will be wondering, why has this taken so long.. This is topped off with bringing proof of Lowell's payment confirmation into the nearest Vodafone store 30mins away, dozens of calls to Vodafone this year alone (easy 1hr+ each time), being passed from pillar to post between Vodafone & Lowell because "it is not up to us to contact them, they must contact us", Vodafone cannot help by phone, advised I can send a screenshot via chat to TOBi online, "you need to go instore", go instore and told "you need to phone" yada yada...

circling round & round & round, re-explaining my situation to each person, getting cut off calls & needing to phone back, rinse, repeat. Asking for an email is completely absurd, then round & round I go again.

Phoned this morning and could not understand the agent because of talkback on the companies phone system. Then in their chatline being asked twice for code being sent and passed from pillar to post.

After an hour I gave instructions to cancel my contract for a mobile hotspot as I had other people entering the house I needed to deal with. I received an email that they had not done anything but it was contrary to what the shop I was in checking on it that the notice had been given.

I was told that the hotspot ending 127 had been cancelled on the 5th July. Sad as it is Vodafone need to improve their customer service not wasting time by putting everyone through different departments in the hope people will be forced to change their minds.