Anonymous
map-marker Manchester, England

Good customer service

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I finished my contract and personal on phone explain me all contract finishing detail.so she explian my all leaving terms and conditions.yes

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Radu A Wlp

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Verified Reviewer
| map-marker Bucharest, Bucharest

Active account

Vodafone UK - Active account
Vodafone UK - Active account - Image 2

Please find the attached payment and invoice. Could you activate my phone, please?

Thank you. I am waiting for my account to be activated.

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Duron Tod

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Verified Buyer
| map-marker Harrow, England

Voucher

Vodafone UK - Voucher

I activated my 40 £ Vocher but did not give my 40£ bondol I'm still waiting. I have called and made me waiting for long time. I want what I paid for.

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User's recommendation: Don't....

Rashanna Fli

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Verified Reviewer
| map-marker York, England

So much hassle

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It's made so hard to speak to a person,It could be so much easier, especially more though needs to think about the pensioners who are not IT savy

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Ajay Y Rne

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Verified Reviewer
| map-marker Newbury, England

Phone still not available

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Ordered a new phone and they told me it would take a maximum of 2-3 weeks, but it has been more than 3 weeks and they still say they can do nothing!

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User's recommendation: Never

Orlando Eiq

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Verified Reviewer
| map-marker Albacete, Albacete

I am in Spain for 7 days and no connection wih uk on p a y g plan

Paid for vodafone extra but does not work vodafone will obviously need to have answers otherwise putting this out so othrt persons can see awful treatment

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User's recommendation: Zero

Anonymous
map-marker Reading, Reading

Cannot speak to a human

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I need to change my phone contract, I dial the number given but thid]s automatically puts me through to my agent who no longer uses Vodafone and they do not respond to letters.

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User's recommendation: Don’t use Vodafone

Kit T Usm

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Verified Reviewer

WORST customer support of all time

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I can't believe how horribly they've treated me over the past 6 months. I had to move and they initially said I couldn't get set up for a month, so I delayed the move a month. Well, then they delay it another 3 months! I call and call and call. Every time I'm treated like trash. After over a month of fighting with them, still no help. I end up having to go 2 weeks at my flat with no service at all because of this. Eventually, they give me a *** mobile device with spotty service that cripples my work, for 3 months. So I limp along on next to nothing for 3 months. Then the service cuts out entirely. I call and call and call. Same horrible nightmare all over again.

Their CS is in India somewhere, and not a single person there is Fluent in English. They will literally start talking to you in their native language, as if that helps. I have to repeat myself over and over and over again for every single thing. They're rude. They're lazy, and won't do their jobs. They flat-out lie to get out of doing anything. They have 2 songs on their hold music, and you're on hold for literally hours at a time (4 just today) I don't mind them using Glass Animals Youth, because it's a horrible song to begin with, but the other song is Now and Then by The Beatles, and now I can't stand it because it gives me flashbacks to the nightmare that is Vodafone CS. Seriously. They literally managed to torture me into hating a Beatles song. I'm pretty sure I should be able to press charges at this point for inhumane psychological torture. This is Clockwork Orange level sick.

They keep telling me (a person who they know is disabled) to go to a Vodafone store so they don't have to deal with me. It's so bad that I actually did arrange to get transported to a store once. Guess what? "There's nothing we can do here."

I can't wait to go with another provider. Vodaphone is the absolute worst CS I have ever been forced to deal with in my entire life.

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Loss:
$9000
Pros:
  • Cheap fibre
Cons:
  • Customer support is the worst

Preferred solution: I want an internet connection, but since they're not doing that for me, I'd like an apology and financial compensation for the psychological torture they've put me through and the serious damage to my career/work they've done with lack of service.

User's recommendation: AVOID VODAFONE LIKE THE PLAGUE THEY ARE!

Towana Hjq

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Verified Buyer
|

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Verified Reviewer
| map-marker Leicester, Leicester

Lost phone

Vodafone UK - Lost phone
Vodafone UK - Lost phone - Image 2

l lost my sun yesterday in unknown place with

His friends going tu the movie at mc Donalds

And then returning home

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Laura R Knp

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Verified Reviewer

Worse than useless -avoid!!!

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I took an 18 month broadband contract with Vodafone July 2018. 3 months later after countless calls to Vodafone, 3 OpenReach engineer visits & a booster later, I could not get a working service in my property and I advised I had to leave due to non-working service.

I was charged an early termination fee of £215 which I tried to dispute but to no avail.

This amount later defaulted and sold to Lowell July 2019, despite my account being closed with Vodafone Sept 2018.

I paid this debt in full by November 2021, however to this day (5th May 2024) the £215 is still in arreers with Vodafone. Im not happy this amount is still under my name with Vodafone despite being paid nearly 3.5 years ago!

I do not believe I was in the wrong to leave Vodafone, I gave them ample opportunities over 3 months -I work from home so need a working internet connection, I wanted them to implement a service but OpenReach advised the signal just would not reach my house - I never had an issue with any other provider. Why should I be expected to pay for a service I cannot receive?!

As you will be wondering, why has this taken so long.. This is topped off with bringing proof of Lowell's payment confirmation into the nearest Vodafone store 30mins away, dozens of calls to Vodafone this year alone (easy 1hr+ each time), being passed from pillar to post between Vodafone & Lowell because "it is not up to us to contact them, they must contact us", Vodafone cannot help by phone, advised I can send a screenshot via chat to TOBi online, "you need to go instore", go instore and told "you need to phone" yada yada...

circling round & round & round, re-explaining my situation to each person, getting cut off calls & needing to phone back, rinse, repeat. Asking for an email is completely absurd, then round & round I go again.

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Loss:
$215
Cons:
  • Bad customer service
  • Useless
  • No communication

Preferred solution: Full refund

User's recommendation: Stay away

Kerri K Iym

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Verified Reviewer
| map-marker Singapore, Singapore

Since last Wednesday

Ive been trying to get my upgraded phone from what can honestly only be a bunch of sadistic satirists in some form of living art piece. My brain just goes ohhhh ffs.. when I try piecing together the series of frankly ridiculous incidents that lead me to this point - almost a week later still plugging awaylol

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User's recommendation: Dunno tbh

Anonymous
map-marker Brighton, Brighton And Hove

About a Scam points reward message

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I received the second scam message supposedly from Vodafone, so I called Vodafone to check it in fact was send by one of their "other" numbers.

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User's recommendation: Call Vodafone's if you receive one of these messages

Chayanne Fai

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Verified Reviewer

Not happy with Vodafone service

I have just had my phone contract with Vodafone for 1weak and I cant access the internet.

Each time I try I receive the following msg

(Wireless contact on the t/v found,

Cable connection failed)

I have never had this problem with any other company and Im very frustrated with Vodafone service

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Preferred solution: Deliver product or service ordered

Lyzette Fbq
map-marker Kensington, Royal Kensington And Chelsea

Total lack of customer service by that department

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Phoned this morning and could not understand the agent because of talkback on the companies phone system. Then in their chatline being asked twice for code being sent and passed from pillar to post.

After an hour I gave instructions to cancel my contract for a mobile hotspot as I had other people entering the house I needed to deal with. I received an email that they had not done anything but it was contrary to what the shop I was in checking on it that the notice had been given.

I was told that the hotspot ending 127 had been cancelled on the 5th July. Sad as it is Vodafone need to improve their customer service not wasting time by putting everyone through different departments in the hope people will be forced to change their minds.

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User's recommendation: While the shops give good service their customer service department does not and only wants more money out of customers

Resolved
Alfadel A

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Verified Reviewer
| map-marker Birmingham, England

Resolved: Missing payment

Vodafone UK - Missing payment

I have bought a mobile phone plus sim cart since long time the Vodafone company they didn't take the money from my bank account since long time i used to pay every month and now they stop to take the money I don't know why

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User's recommendation: I want to pay my bill

Shakeira Ujk

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Verified Reviewer
| map-marker Leeds, Leeds

Broken equipment

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Very friendly and helpful very quick job and was very nice guy we are very happy with the work and very happy kids now WiFi is back on

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User's recommendation: Would highly recommend

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