Vodafone UK Phone Numbers and Emails

Customer Service:

  • +44 333 304 0191
  • +44 783 619 1191

Business Customer Service:

  • +44 808 060 0802
    1-9 Employees
  • +44 808 004 4495
    10-50 Employees
  • +44 845 241 9560
    51+ Employees
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Vodafone UK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Vodafone UK Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Vodafone UK is 443333040191. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Vodafone UK may ask you for the following information to identify you as a customer: phone number, first and last name or address.

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How to Contact Vodafone UK Customer Service?

How to Contact Vodafone UK Customer Service?

Vodafone UK provides multiple avenues for its customers to receive prompt customer service. For those using Vodafone mobile, a toll-free Vodafone UK contact number is 191. If you're using any other UK mobile or landline phone, it is best to dial the number accessible at 0333-304-0191. Moreover, it is equally convenient for users calling the abroad. Call Vodafone UK at +44-7836-191-191 at no additional charges from a mobile. Should you plan to join Vodafone, it is easy and convenient to dial the Vodafone Helpline, which is readily available at 0808-040-8408. For organizations with 1-9 individuals, it is best to dial 1-808-060-0802. For 10-50 and 51+ employees, call 1-808-004-4495 and 1-845-241-9560, respectively.

To contact Vodafone support chat, head to the company's official website. Once you're there, scroll down to the bottom of the homepage, where you'll find the chat icon nestled in the right-bottom corner. Click on the icon, and TOBi, the Vodafone chatbot, will greet you. Available to assist you 24/7 with all your questions and concerns, TOBi ensures you receive an immediate response with no waiting around. From recovering your Vodafone UK login credentials to providing you with your latest bills, TOBi is also well-equipped to get you in touch with a customer service agent for more complex queries.

To get in touch with Vodafone UK customer care through the My Vodafone app, you must first download the app from the Google Play or Apple App Store based on your device. Once successfully installed, you can log in to your account with your username and password. After logging in, you should look for the help section that features their digital assistant TOBi, which is readily available 24/7 for instant help. You can start a chat with TOBi and ask your questions. While it is well-prepared to answer most of your queries, for more personalized assistance, it can direct you to live chat with a customer service agent during business hours.

Vodafone UK primarily offers support through other means than direct email. The company strongly emphasizes providing efficient customer service via chat and phone support. If you prefer self-help resources, you can visit their community section for more detailed inquiries or discussions with staff and existing customers. Moreover, Vodafone UK features an array of FAQs and help articles covering various topics to help you find answers to the most commonly asked questions at your convenience.

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Contact Information

Vodafone UK Website:

Vodafone UK Help Center:

Corporate Office Address:

Vodafone UK
Vodafone House, The Connection
Newbury, Berkshire RG14 2FN
United Kingdom

Vodafone UK Customer Service Reviews

1.5 / 5
Poor
Carol J Wwj
Network problem
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Network error rubbish Customer service number terrible experience no response no help at all no call back no support nothing to help a disabled customer

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Carol J Wwj
Network disconnected
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5

Very poor with Phone numbers on Vodafone Customer service ie numbers given not in use to contact customer service no help to resolve my Problems with the Internet Very unhappy with customer care Im considering leaving this company after todays fiasco

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Charmaine Gue
Billing

Wasn't phoned to say end of contract had ended 10 months prior,Sept 2022 and continued to extract over double from debt account without any knowledge to me, cutting off service without prior warning,(missed 1 payment in 5 years,), THAT'S LOYALTY, wears Vodafone loyalty??none existent, lost £4500 in lost revenue in contracts because Vodafone cut my phone off without prior knowledge to me, a curtesy call should have been made at least . Yet Vodafone can personally call to ask about trivial advertising outrageous to say the least, something as important as end of contract or disconnecting a (loyal customer) 3 running contracts, should be priority before all the rubbish advertising, after that kind of loyalty from Vodafone I wouldn't recommend Vodafone to anyone, even someone I didn't like, disgusting

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How Good is Vodafone UK's Customer Service?

Johnnathan Cnn
Johnnathan Cnn
Feels Disappointed | Jun 20, 2024

Absolutely rubbish never again

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Xitlalic Jae
Xitlalic Jae
Feels Disappointed | Jun 06, 2024

Still not solved

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Kieran o
Kieran o
Feels Disappointed | Mar 27, 2024

My top up didn't go through

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Dagny Hlf
Dagny Hlf
Feels Disappointed | Feb 23, 2024

I want to speak to someone in the costumer service department

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Enoc Kmj
Enoc Kmj
Feels Disappointed | Jan 29, 2024

More interested in finishing his shift

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Dimitrius Wqh
Dimitrius Wqh
Feels Satisfied | Jan 25, 2024

Tiptop

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Summary of Vodafone UK Customer Service Calls

1.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vodafone UK?

Payments and Charges Question:

  • “Payment”
  • “Want to make a payment”
  • “Been charged after cancelling contract”

Product/ Service Question:

  • “Unable to contact to network and WiFi”
  • “My Vodafone number is no working”
  • “Having problems with Internet at home”

Request for Information Question:

  • “About my. Bill”
  • “Trying to redeem points....not getting verification code”
  • “To find out about a new broadband that i applied for”

Account Question:

  • “To move my account”
  • “Unable to log into account”
  • “Account locked”

Activation/ Cancellation Question:

  • “Activate sim”
  • “To cancel i think it was called secure network. I mislaid ur notification which stated only a few daysleft to do this”
  • “Accidentally cancelled direct debit”

Staff Question:

  • “Spend manager limit off”
  • “I need Vodafone broadband services”
  • “Customer service”

Shipping and Delivery Question:

  • “Broadband had gone down, but couldn’t get the robot to understand what was wrong! So needed to talk someone.”
  • “Regarding my delivery”
  • “I loaded it with 20 pounds and I don t have a package or internet”

Return/ Replace Question:

  • “I want to change my broadband plan”
  • “Change my direct debit to another account”
  • “Change my payment”

Cards Question:

  • “Expired my SIM card”
  • “Lost SIM card”
  • “Sim card”

Refund Question:

  • “I'm due a refund”

Other Question:

  • “Your not doing my big valve bundle”
  • “New broadband contract”
  • “Get a pac number”

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