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Contact Vodafone UK Customer Service

Vodafone UK Phone Numbers and Emails

Customer Service:

  • +44 333 304 0191
  • +44 783 619 1191

Business Customer Service:

  • +44 808 060 0802
    1-9 Employees
  • +44 808 004 4495
    10-50 Employees
  • +44 845 241 9560
    51+ Employees
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How to Contact Vodafone UK Customer Service?

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PissedConsumer Reporter
How to Contact Vodafone UK Customer Service?

Vodafone UK provides multiple avenues for its customers to receive prompt customer service. For those using Vodafone mobile, a toll-free Vodafone UK contact number is 191. If you're using any other UK mobile or landline phone, it is best to dial the number accessible at 0333-304-0191. Moreover, it is equally convenient for users calling the abroad. Call Vodafone UK at +44-7836-191-191 at no additional charges from a mobile. Should you plan to join Vodafone, it is easy and convenient to dial the Vodafone Helpline, which is readily available at 0808-040-8408. For organizations with 1-9 individuals, it is best to dial 1-808-060-0802. For 10-50 and 51+ employees, call 1-808-004-4495 and 1-845-241-9560, respectively.

To contact Vodafone support chat, head to the company's official website. Once you're there, scroll down to the bottom of the homepage, where you'll find the chat icon nestled in the right-bottom corner. Click on the icon, and TOBi, the Vodafone chatbot, will greet you. Available to assist you 24/7 with all your questions and concerns, TOBi ensures you receive an immediate response with no waiting around. From recovering your Vodafone UK login credentials to providing you with your latest bills, TOBi is also well-equipped to get you in touch with a customer service agent for more complex queries.

To get in touch with Vodafone UK customer care through the My Vodafone app, you must first download the app from the Google Play or Apple App Store based on your device. Once successfully installed, you can log in to your account with your username and password. After logging in, you should look for the help section that features their digital assistant TOBi, which is readily available 24/7 for instant help. You can start a chat with TOBi and ask your questions. While it is well-prepared to answer most of your queries, for more personalized assistance, it can direct you to live chat with a customer service agent during business hours.

Vodafone UK primarily offers support through other means than direct email. The company strongly emphasizes providing efficient customer service via chat and phone support. If you prefer self-help resources, you can visit their community section for more detailed inquiries or discussions with staff and existing customers. Moreover, Vodafone UK features an array of FAQs and help articles covering various topics to help you find answers to the most commonly asked questions at your convenience.

Vodafone UK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Vodafone UK Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Vodafone UK is 443333040191. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Vodafone UK may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.

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Contact Information

Vodafone UK Website:

Vodafone UK Help Center:

Corporate Office Address:

Vodafone UK
Vodafone House, The Connection
Newbury, Berkshire RG14 2FN
United Kingdom

Vodafone UK Customer Service Reviews

1.6 / 5
Poor
Rashanna Fli
So much hassle
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

It's made so hard to speak to a person,It could be so much easier, especially more though needs to think about the pensioners who are not IT savy

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Orlando Eiq
I am in Spain for 7 days and no connection wih uk on p a y g plan

Paid for vodafone extra but does not work vodafone will obviously need to have answers otherwise putting this out so othrt persons can see awful treatment

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How Good is Vodafone UK's Customer Service?

Bebe Hsg
Bebe Hsg
Feels Disappointed | Jul 12, 2024

waited 1hour and 36 minutes and was cut of unexceptionable

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Leshia Dek
Leshia Dek
Feels Neutral | Jun 28, 2024

Customer assistant was very helpful

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Johnnathan Cnn
Johnnathan Cnn
Feels Disappointed | Jun 20, 2024

Absolutely rubbish never again

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Xitlalic Jae
Xitlalic Jae
Feels Disappointed | Jun 06, 2024

Still not solved

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Kieran o
Kieran o
Feels Disappointed | Mar 27, 2024

My top up didn't go through

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Dagny Hlf
Dagny Hlf
Feels Disappointed | Feb 23, 2024

I want to speak to someone in the costumer service department

Read full quote

Summary of Vodafone UK Customer Service Calls

1.4K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vodafone UK?

Product/ Service Question:

  • “I purchased a monthly SIM contract on Thursday or Friday last week and I still don't have it yet”
  • “Can not connect to my account”
  • “My wife's phone stopped working since afternoon after she received call asking of her monthly subscription on Vodafone”

Payments and Charges Question:

  • “Payment”
  • “Bill”
  • “Charges for call text abroadcouk”

Request for Information Question:

  • “Want a contact”
  • “Help switch from talktalk to Vodafone broadband”
  • “I want to know how much i have to oay on the name of moise daniel bambo”

Account Question:

  • “Password”
  • “Logged out of my account”
  • “Whatsapp account hacked”

Activation/ Cancellation Question:

  • “Cancel a call divert”
  • “Would like to cancel a phone im getting”
  • “To cancel my tablet”

Return/ Replace Question:

  • “Want to change my supplier”
  • “To change my data plan”
  • “Change chariff”

Shipping and Delivery Question:

  • “I have not received my laptop yet as promised when I purchased my phone. I also want to let Vodafone know that I’m travelling and should be back on 25/01/2025 so please don’t send the laptop because I will not be in the house”
  • “Not received texts”
  • “Package label needed”

Staff Question:

  • “About the service”
  • “Spend manager limit off”
  • “I need Vodafone broadband services”

Cards Question:

  • “Regards to Blue light Card”
  • “Lost phone and SIM card need help please asap”
  • “Expired my SIM card”

Website/ Application Question:

  • “Loose vodafone wiring - poor installation.”
  • “To get Vodafone broadband installed in my home”
  • “Fiber broadband installation”

Refund Question:

  • “Refund”
  • “I'm due a refund”

Other Question:

  • “Broadband”
  • “Sim contract”
  • “Going abroad...making calls etc when away”

Compare Vodafone UK Customer Service To

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