Karl L Att

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Verified Reviewer

A Comedy of Errors with Vodafone

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Unlike my recent interactions with Vodafone, which have been nothing short of a sitcom. Picture this: a 8h+ marathon on the phone that had more twists and turns than a mystery novel.

Attempt #1:

Placed an order on Friday, only to have it canceled on Sunday with the grace of a ninja.

No notes, no explanationjust a masterclass in disappearing acts. (4-hour call)

Morning Mayhem: Bright and early at 8 am, I embarked on a journey through four different departments, each promising to solve the mystery of the canceled order. Think of it as my own personal episode of "Four Departments and a Cancelled Order." (40 minutes)

Surprise Email: Received a love letter in the form of an email, stating that my service at XYZ will be breaking up with me on the 28th. No RSVP, just a cold notice No clue where that date was from as i move out on the 30th not the 28th.

Attempt #2:

Called Vodafone again, only to be told they had canceled the termination.

Crisis averted, right? Wrong. (35 minutes)

Moving Homes Drama:

Passed on to the moving homes team, who discovered that the termination hadn't been canceled at all. Cue the dramatic music as I launched into a complaint monologue.

(40 minutes)

Compensation Carousel:

Promised compensation, then told I'm not eligible because apparently, I don't own a Vodafone sim. Do I need to start a Vodafone petting zoo to qualify?

Email Encore:

Received an email announcing the birth of a new contract, complete with the twist that the items are being delivered to my old address.

Classic Vodafone, keeping me on my toes.

Current Cliffhanger:

Currently in suspense, eagerly awaiting a call from a manager. Will they solve the mystery, or will it be another episode of "Hold Music and Broken Promises"?

If my life were a sitcom, I'd call it "Dialing Disaster." Feel free to grab some popcorn and enjoy the show.

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Loss:
$450
Pros:
  • Cheap deals
Cons:
  • Customer service

Preferred solution: Compensation for my time and my line installed

User's recommendation: Run

Rattana C Ykh

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Verified Reviewer

Unhelpful!

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Vodafone UK - Unhelpful!
Vodafone UK - Unhelpful! - Image 2
I was in France and first day there already been told my data ran out i tried to addrd data 2GB for &18 but the app wouldnt let me. Called customer service said couldnt add data for me because i m not in the uk end up have yo get my partner log into my accounts and added data for me.
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Roneshia Uhy
map-marker Portsmouth, Portsmouth

Vodafone app

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Where to start. Password reset not working. Unable to view bill on second phone. Error code 4300 extremely annoying, almost like you dont have any other codes. the app is useless, as is uninstalling and then installing. My opinion is that you know your app is crap, but hey..your only a customer!
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User's recommendation: Don’t get vodafone

Kimaya Eos
map-marker Modena, Province Of Modena

My contract finish still charge

Vodafone UK - My contract finish still charge
Hi guys my contract finish last month 8 October still charge u send me bill to November - December , what happened
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Vehap F

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Verified Reviewer

My tel has been blocked not sure why

I'm abroad at moment in albania But my tel nr is not working can you help me to solve this problem tel nr 0782515**** Vehap.ferati@***.com
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Cons:
  • Neet to sorted out sap
Resolved
Patience M Lmw

Resolved: Cancelling my sim contract

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I pay my bills every month but dont have a good score and my bills are expensive. Really need to cancel with immediate effect
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Preferred solution: Just cancel

Gav B Zyi

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Verified Reviewer

Poor customer service

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Took out a smart device contract in October 2020 and paid via direct debit. Contract ended in October 2022 but continued to pay for device for last 12 months without any contact from Vodafone. Eventually wanted to upgrade and was told contract was a rolling contract and as I hadnt cancelled (self managed account apparently???) it was all my fault. By this stage had taken out new contract and took 13 days to cancel everything and return new device. 6 phone calls and three online chats to sort out problem. Avoid unless you have the patience of a saint!!!
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Loss:
$470
Pros:
  • Good signal
Cons:
  • Horrendous customer service
  • Staff incompetent

Preferred solution: Full refund

User's recommendation: Avoid!!!

Simona F Jjc

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Verified Reviewer

Don’t use Vodafone

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After been a customer for 10 years, they have just ignored my request to cancel my monthly plan I wasnt even using the Vodafone number and now I have to pay the last 3 months. DONT USE VODAFONE!!!
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Preferred solution: Full refund

Anonymous
map-marker London, England

Non existent customer service

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I've contacted Vodafone twice over phone. First time it took me 4,5h to get 'help'.

Second time, wise from previous call, it took 1,5h before I just said good bye because they just aren't able to help. I was tossed around (4 different people the first call) and still didn't get help. All I wanted to know was if there was a cap on my internet consumption since it had stopped working.

Not a very difficult question. I'm now trying to chat with them to cancel my contract but the bot keep saying "you seem to be inactive so we should perhaps end the chat" I mean...jeeeez.

Adding to all this, I live in central London and the internet speed is so low it can't be measured sometimes.

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User's recommendation: Absolutely not

constantin m Ljc
map-marker Manchester, England

My bill

still castumer money and is shedding extra bill shet companys like vodafon i pay not service after take aut of my acount £60
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User's recommendation: don’t trust anyone on this vodafon

Carol J Wwj

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Verified Reviewer
| map-marker Blackburn, England

Network disconnected

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Very poor with Phone numbers on Vodafone Customer service ie numbers given not in use to contact customer service no help to resolve my Problems with the Internet Very unhappy with customer care Im considering leaving this company after todays fiasco
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Pros:
  • Quick broadband
Cons:
  • Customer service needs a shake up

Preferred solution: I’ll leave that to the company to decide before I terminate my contract

User's recommendation: Change your Provider asap-1 percentage

Nadine N Iif

No response and no refund

Tried calling and directed to this site I am trying to reach someone with regards to a refund owed and I am supposed to write an hundred letters
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Preferred solution: Full refund

User's recommendation: Don’t

Nicholas S Gfz

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Verified Reviewer

Billing

Answer the phone !!! Trying to speak to an actual person , but finding it impossible to get through to anyone
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Pros:
  • Non
Cons:
  • All

Preferred solution: New unit

User's recommendation: Never

Carol J Wwj

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Verified Reviewer

Network problem

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Network error rubbish Customer service number terrible experience no response no help at all no call back no support nothing to help a disabled customer
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Preferred solution: Full refund

Emrys P
map-marker Ferndale, Rhondda Cynon Taf

Apple Watch series 9 cellular

Renewed a contract last week & was offered An Apple Watch series 9 cellular & I accepted & I still not received it yet.
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