Laura R Knp

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Verified Reviewer

Worse than useless -avoid!!!

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I took an 18 month broadband contract with Vodafone July 2018. 3 months later after countless calls to Vodafone, 3 OpenReach engineer visits & a booster later, I could not get a working service in my property and I advised I had to leave due to non-working service.

I was charged an early termination fee of £215 which I tried to dispute but to no avail.

This amount later defaulted and sold to Lowell July 2019, despite my account being closed with Vodafone Sept 2018.

I paid this debt in full by November 2021, however to this day (5th May 2024) the £215 is still in arreers with Vodafone. Im not happy this amount is still under my name with Vodafone despite being paid nearly 3.5 years ago!

I do not believe I was in the wrong to leave Vodafone, I gave them ample opportunities over 3 months -I work from home so need a working internet connection, I wanted them to implement a service but OpenReach advised the signal just would not reach my house - I never had an issue with any other provider. Why should I be expected to pay for a service I cannot receive?!

As you will be wondering, why has this taken so long.. This is topped off with bringing proof of Lowell's payment confirmation into the nearest Vodafone store 30mins away, dozens of calls to Vodafone this year alone (easy 1hr+ each time), being passed from pillar to post between Vodafone & Lowell because "it is not up to us to contact them, they must contact us", Vodafone cannot help by phone, advised I can send a screenshot via chat to TOBi online, "you need to go instore", go instore and told "you need to phone" yada yada...

circling round & round & round, re-explaining my situation to each person, getting cut off calls & needing to phone back, rinse, repeat. Asking for an email is completely absurd, then round & round I go again.

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Loss:
$215
Cons:
  • Useless
  • Bad customer service
  • No communication

Preferred solution: Full refund

User's recommendation: Stay away

Kerri K Iym

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Verified Reviewer
| map-marker Singapore, Singapore

Since last Wednesday

Ive been trying to get my upgraded phone from what can honestly only be a bunch of sadistic satirists in some form of living art piece. My brain just goes ohhhh ffs.. when I try piecing together the series of frankly ridiculous incidents that lead me to this point - almost a week later still plugging awaylol

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User's recommendation: Dunno tbh

Anonymous
map-marker Brighton, Brighton And Hove

About a Scam points reward message

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I received the second scam message supposedly from Vodafone, so I called Vodafone to check it in fact was send by one of their "other" numbers.

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User's recommendation: Call Vodafone's if you receive one of these messages

Chayanne Fai

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Verified Reviewer

Not happy with Vodafone service

I have just had my phone contract with Vodafone for 1weak and I cant access the internet.

Each time I try I receive the following msg

(Wireless contact on the t/v found,

Cable connection failed)

I have never had this problem with any other company and Im very frustrated with Vodafone service

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Preferred solution: Deliver product or service ordered

Lyzette Fbq
map-marker Kensington, Royal Kensington And Chelsea

Total lack of customer service by that department

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Phoned this morning and could not understand the agent because of talkback on the companies phone system. Then in their chatline being asked twice for code being sent and passed from pillar to post.

After an hour I gave instructions to cancel my contract for a mobile hotspot as I had other people entering the house I needed to deal with. I received an email that they had not done anything but it was contrary to what the shop I was in checking on it that the notice had been given.

I was told that the hotspot ending 127 had been cancelled on the 5th July. Sad as it is Vodafone need to improve their customer service not wasting time by putting everyone through different departments in the hope people will be forced to change their minds.

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User's recommendation: While the shops give good service their customer service department does not and only wants more money out of customers

Resolved
Alfadel A

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Verified Reviewer
| map-marker Birmingham, England

Resolved: Missing payment

Vodafone UK - Missing payment

I have bought a mobile phone plus sim cart since long time the Vodafone company they didn't take the money from my bank account since long time i used to pay every month and now they stop to take the money I don't know why

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User's recommendation: I want to pay my bill

Shakeira Ujk

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Verified Reviewer
| map-marker Leeds, Leeds

Broken equipment

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Very friendly and helpful very quick job and was very nice guy we are very happy with the work and very happy kids now WiFi is back on

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User's recommendation: Would highly recommend

Anonymous
map-marker Stamford, Lincolnshire

Vodafone are rude and not very helpful at all

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Changed providers and the wouldnt let me have my pac number to keep my number spent 4 hours on phone to them in a day stressing out

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User's recommendation: do it worse network ever been with

Natalia L Ozx

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Verified Reviewer
| map-marker Leatherhead, Surrey

I loaded it with 20 pounds and I don t have a package or internet

Vodafone UK - I loaded it with 20 pounds and I don t have a package or internet

I recharged yesterday in the amount of 20 pounds, with the 120 gb package, I can't have access to the internet and I can't even enter the application with a password, it says there is no registration

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Resolved
Cristian N Psl

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Verified Buyer
|

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Verified Reviewer

Resolved: Cancel contract

Contains 1 confidential file for company representatives
Updated by user Feb 14, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 30, 2024

I think i was deceived I received a contract and never made a contract with Vodafone and I need help.

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Loss:
$26

Preferred solution: Full refund

Omer A Pzo

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Verified Reviewer

Change bill

I have pay £31.10 why is change to £33.47 can tell me why change or send me all bills for a month thank you

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Preferred solution: Price reduction

Ting Yu Y

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Verified Buyer
|

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Verified Reviewer
| map-marker Northampton, Northamptonshire

I don’t understand why I have paid 30 pounds twice just because I have top up when I still have a bundle plan

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Contains 1 confidential file for company representatives

So I paid 30 pounds for the new bundle but because i have paid while I still have another plan and then I have been told my 30 pounds is wasted and I have to top up again

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Anonymous
map-marker Hampstead, Camden

Solve our problems

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Our home broadband is no connection at all when we are in upstairs so we ask for help thank you for it

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User's recommendation: Good service

Vladas M Jzh

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Verified Reviewer
| map-marker Brighton, England

Exchange, Refund and Cancellation Policy

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Never deal with this company. I ordered a sim card, waited two weeks, called to ask where the card is, they said they would send another sim card.

now I pay for two contracts. They said they can't cancel the second bill because I called too late even though I didn't even get the second SIM card.

I blocked the bank account, now they send letters that I have a debt. Shed Company

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Loss:
$77
Pros:
  • I pay for two accounts
  • Even though i only have one

Preferred solution: Full refund

Emmmmmmma
map-marker Wolverhampton, England

Painful

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My contract ended in November 2023 and initially I cancelled. After speaking to a rep I agreed to continue at a reduced rate each month and paid an instalment to restart.

Little did I know they'd cancelled my direct debit and I was issued with a late payment fee for December 'which was system generated and couldn't be reimbursed'!

No notification or anything.

I contacted complaints who insist they've refunded this one and another since for 'late payment', even though I pay by direct debit. Please do not go anywhere near this company!

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