Vodafone UK
Reviews and Complaints
Hampstead, Camden
Solve our problems
Our home broadband is no connection at all when we are in upstairs so we ask for help thank you for it
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, England
Exchange, Refund and Cancellation Policy
Never deal with this company. I ordered a sim card, waited two weeks, called to ask where the card is, they said they would send another sim card.
now I pay for two contracts. They said they can't cancel the second bill because I called too late even though I didn't even get the second SIM card.
I blocked the bank account, now they send letters that I have a debt. Shed Company
- I pay for two accounts
- Even though i only have one
Preferred solution: Full refund
Wolverhampton, England
Painful
My contract ended in November 2023 and initially I cancelled. After speaking to a rep I agreed to continue at a reduced rate each month and paid an instalment to restart.
Little did I know they'd cancelled my direct debit and I was issued with a late payment fee for December 'which was system generated and couldn't be reimbursed'!
No notification or anything.
I contacted complaints who insist they've refunded this one and another since for 'late payment', even though I pay by direct debit. Please do not go anywhere near this company!
I've tried contacting all your contacts numbers but no connection.
VERY DISAPPOINTED WITH THE SERVICE AND LACK OF ADEQUATE RESPONSE. MORE SO, CUTTING OFF SERVICE WHEN DISPUTING OF ALLEGED BILL OWED AND DESPITE PROVIDING BIBLICAL EVIDENCES GENERATED BY VODAFONE
UNABLE TO REACH ANYONE TO REQUEST PUK CODE.
THE VODAFONE STORES NOT HELPFUL EITHER, THEY PUSH YOU TO THE VITUAL/ONLINE CUSTOMER SERVICE WHICH IS OF NO HELP AT ALL. DESPITE BE TOLD BY TELEPHONE CUSTOMER THEY SAID THEY ARE FRANCHISING THEREFORE UNABLE TO RESOLVE THE ISSUE
- Horrible customer service
Preferred solution: PUK CODE TO SOUGHT ANOTHER PROVIDER
Preston, Lancashire
Yes this sim card is inserted my mobile phone
My international Sim card this number+923064****62 ago 2days is not working service issue please resolve my problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A Comedy of Errors with Vodafone
Unlike my recent interactions with Vodafone, which have been nothing short of a sitcom. Picture this: a 8h+ marathon on the phone that had more twists and turns than a mystery novel.
Attempt #1:
Placed an order on Friday, only to have it canceled on Sunday with the grace of a ninja.
No notes, no explanationjust a masterclass in disappearing acts. (4-hour call)
Morning Mayhem: Bright and early at 8 am, I embarked on a journey through four different departments, each promising to solve the mystery of the canceled order. Think of it as my own personal episode of "Four Departments and a Cancelled Order." (40 minutes)
Surprise Email: Received a love letter in the form of an email, stating that my service at XYZ will be breaking up with me on the 28th. No RSVP, just a cold notice No clue where that date was from as i move out on the 30th not the 28th.
Attempt #2:
Called Vodafone again, only to be told they had canceled the termination.
Crisis averted, right? Wrong. (35 minutes)
Moving Homes Drama:
Passed on to the moving homes team, who discovered that the termination hadn't been canceled at all. Cue the dramatic music as I launched into a complaint monologue.
(40 minutes)
Compensation Carousel:
Promised compensation, then told I'm not eligible because apparently, I don't own a Vodafone sim. Do I need to start a Vodafone petting zoo to qualify?
Email Encore:
Received an email announcing the birth of a new contract, complete with the twist that the items are being delivered to my old address.
Classic Vodafone, keeping me on my toes.
Current Cliffhanger:
Currently in suspense, eagerly awaiting a call from a manager. Will they solve the mystery, or will it be another episode of "Hold Music and Broken Promises"?
If my life were a sitcom, I'd call it "Dialing Disaster." Feel free to grab some popcorn and enjoy the show.
- Cheap deals
- Customer service
Preferred solution: Compensation for my time and my line installed
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unhelpful!
I was in France and first day there already been told my data ran out i tried to addrd data 2GB for &18 but the app wouldnt let me. Called customer service said couldnt add data for me because i m not in the uk end up have yo get my partner log into my accounts and added data for me.
Portsmouth, Portsmouth
Vodafone app
Where to start.
Password reset not working. Unable to view bill on second phone.
Error code 4300 extremely annoying, almost like you dont have any other codes. the app is useless, as is uninstalling and then installing.
My opinion is that you know your app is crap, but hey..your only a customer!
User's recommendation: Don’t get vodafone
Modena, Province Of Modena
My contract finish still charge
Hi guys my contract finish last month 8 October still charge u send me bill to November - December , what happened
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My tel has been blocked not sure why
I'm abroad at moment in albania
But my tel nr is not working can you help me to solve this problem tel nr 0782515****
Vehap.ferati@***.com
- Neet to sorted out sap
Resolved: Cancelling my sim contract
I pay my bills every month but dont have a good score and my bills are expensive. Really need to cancel with immediate effect
Preferred solution: Just cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Took out a smart device contract in October 2020 and paid via direct debit. Contract ended in October 2022 but continued to pay for device for last 12 months without any contact from Vodafone.
Eventually wanted to upgrade and was told contract was a rolling contract and as I hadnt cancelled (self managed account apparently???) it was all my fault. By this stage had taken out new contract and took 13 days to cancel everything and return new device.
6 phone calls and three online chats to sort out problem. Avoid unless you have the patience of a saint!!!
- Good signal
- Horrendous customer service
- Staff incompetent
Preferred solution: Full refund
User's recommendation: Avoid!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don’t use Vodafone
After been a customer for 10 years, they have just ignored my request to cancel my monthly plan I wasnt even using the Vodafone number and now I have to pay the last 3 months. DONT USE VODAFONE!!!
Preferred solution: Full refund
London, England
Non existent customer service
I've contacted Vodafone twice over phone. First time it took me 4,5h to get 'help'.
Second time, wise from previous call, it took 1,5h before I just said good bye because they just aren't able to help. I was tossed around (4 different people the first call) and still didn't get help. All I wanted to know was if there was a cap on my internet consumption since it had stopped working.
Not a very difficult question. I'm now trying to chat with them to cancel my contract but the bot keep saying "you seem to be inactive so we should perhaps end the chat" I mean...jeeeez.
Adding to all this, I live in central London and the internet speed is so low it can't be measured sometimes.
User's recommendation: Absolutely not
Manchester, England
My bill
still castumer money and is shedding extra bill shet companys like vodafon i pay not service after take aut of my acount £60
User's recommendation: don’t trust anyone on this vodafon
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.